11 SPORTS & SOCIAL CLUB

Membership Terms

Below is a clear, easy-to-read overview of how memberships, programs, billing, and play access work at 11 Sports & Social Club.

Full terms & conditions are provided during registration and must be accepted before play.

Membership types & play options

Membership and play options include, but are not limited to:

Monthly memberships

  • Flexible court access Monday to Friday, 9 AM – 5 PM
  • 2 hours of play per booked spot
  • Court availability may vary by day
  • Playing five times per week is not guaranteed

Program memberships

  • 8-week programs – 2 hours of play per week (may or may not include a coach)
  • 6-week programs – 2 hours of play per week
  • 8-week youth programs – 1 or 2 hours of play per week, includes a coach
  • Court rentals – 1 or 2 hour rentals
  • Drop-in sessions – 2 hours per session
  • Social events – 2 hours per event

Billing & payments

Membership billing

  • Monthly memberships are billed automatically on the 1st of each month
  • New memberships starting past the first day of each month are prorated
  • Members must keep a valid payment method on file
  • Late or failed payments may result in temporary suspension
  • HST applies to all applicable fees

Programs & events

  • 8-week and 6-week programs are billed upfront and due 7 days before the start date
  • Court rentals, drop-ins, and social events must be paid 24 hours in advance
  • The additional 8-week program discount is only valid if the same person registers for multiple programs occurring during the same 8-week period
  • One member registering two different people under one transaction is not valid for the discount

Pricing changes

  • Pricing changes are provided with 60 days’ notice
  • 12-month pay-upfront plans are honoured for the full term

Payment processing fees

  • Recurring monthly credit card payments include a $3 processing fee to recover part (not all) of transaction costs
  • Annual paid-upfront memberships include a proportionate one-time surcharge
  • Debit card payments are not subject to this fee

Membership access & play rules

Monthly member play access

Monthly members:

  • May book one (1) play session per day, up to five (5) times per week
  • Access is limited to Monday–Friday, 9 AM – 5 PM
  • Availability may vary, and five sessions per week are not guaranteed

If a member wants to play more than once in a day, they must:

  • Register for a program
  • Book a court rental
  • Pay for a drop-in session
  • Attend a social event

Programs, court rentals, paid drop-ins, and socials do not count toward daily play limits.

Drop in booking rules for members

  • Drop in slots may be booked up to 10 days in advance
  • Bookings can be made through the member portal, via the mobile app, or at the front desk
  • Drop in slots must be cancelled at least 12 hours in advance
  • Two or more late cancellations within a 7-day period may result in a 7-day booking restriction

Court rental discounts for monthly members

  • Monthly members receive a 50% discount off court rentals
  • The discount applies to the member’s portion only
  • Each court rental is divided into four equal parts in the event that the person reserving the court wants to split the court cost with three other people
  • Scenario 1: a member reserves a court to play with three (3) guests for one hour for $50. The member will get a 50% discount on their 1/4 of the court rental rate, while the guests’ portions will be billed in full
    • The member is charged the discounted $6.25 while the three (3) guests are charged the full $12.50 making the effective court rental rate = $43.75
  • Scenario 2: a member reserves a court to play with another member and two (2) guests for one hour for $50. The two (2) members will receive a 50% discount on their 1/4 portions of the court rental, while the guests’ portions will be billed in full
    • The two (2) members are charged the discounted $6.25 while the two (2) guests are charged the full $12.50 making the effective court rental rate = $37.50
  • Scenario 3: a member reserves a court to play by themselves for one hour for $50. The member will get a 50% discount on 1/4 of the court rental rate, while paying the remaining 3/4 portions at full rate, making the effective court rental rate = $43.75
  • Up to four (4) members may apply their discount to one court rental
  • Payment must be completed before or immediately after the court reservation

Membership cancellations

Monthly memberships

  • Require 15 days’ written notice
  • No refunds for partial months or unused time

12-month plans

  • Require 30 days’ written notice
  • Early cancellations result in a reversal of all discounts applied
  • Paid-upfront annual memberships are locked after 10 days, except for documented medical reasons
  • In medical cases, remaining time may be transferred for a $50 administrative fee

Temporary monthly membership freezes

  • Members may request one freeze of up to 30 consecutive days
  • Requests must be submitted 15 days in advance
  • Freezes must cover a full calendar month
  • During a freeze:
    • Membership access is paused
    • Monthly fees are reduced by 50%

8-week program cancellations and transfers

  • Programs are fixed-term commitments
  • Cancellation requests must be submitted in writing
  • Requests received 7+ days before the start date may be eligible for a refund or credit
  • Cancellations within 7 days of the start date, or after a program begins, are non-refundable
  • Credits toward future programs may be requested

Program transfers

  • One-time transfers to another program may be requested after the cancellation deadline
  • Requests must be made within 2 days of the first session
  • Transfers are subject to availability and Club approval
  • Once transferred to a different program, the program registration is final

Missed sessions

  • Missed sessions do not qualify for refunds, credits, or make-ups

Club-initiated suspension or termination

Monthly and program memberships may be suspended or terminated for:

  • Non-payment
  • Repeated no-shows
  • Rule or Code of Conduct violations
  • Unsafe or disruptive behaviour
  • Property damage

Refunds are not guaranteed in these cases.

Final Note

These policies help ensure fair access, a great on-court experience, and a positive community for everyone.

Full Terms & conditions are provided during registration and form part of your membership agreement.

Thank you

If you have questions about these terms, our staff or management is always happy to help.