Privacy & media consent policy
11 Sports & Social Club is committed to protecting the privacy and personal information of our members, guests, program participants, and visitors.
This Privacy & Media Consent Policy explains how we collect, use, store, and protect your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
By entering the facility, registering for a program, membership or otherwise participating in Club activities, you consent to the collection, use, and disclosure of your personal information as described below.
What information we collect
We may collect personal information including, but not limited to:
- Name, email address, phone number, and mailing address
- Date of birth (where required for age-restricted programs)
- Emergency contact information
- Membership, booking, and attendance records
- Payment and billing information (processed through secure third-party providers)
- Waiver acknowledgements and signatures
- Photographs and video recordings taken within the facility
We do not knowingly collect personal information from minors without parental or guardian consent.
How we use your information
Your personal information may be used for the following purposes:
- Managing memberships, programs, leagues, and facility bookings
- Processing payments and maintaining financial records
- Communicating important information related to your membership or participation
- Ensuring safety, security, and emergency response within the facility
- Improving services, programs, and member experience
- Marketing, promotional, and community engagement purposes (subject to applicable consent requirements)
How we store & protect your information
We take reasonable administrative, technical, and physical measures to protect your personal information against loss, theft, unauthorized access, disclosure, or misuse.
Personal information is stored securely and access is limited to authorized personnel only.
Payment information is processed and stored by reputable third-party payment providers and is not retained directly by the Club except where required for accounting or legal purposes.
Do we share your personal data?
We do not sell or rent your personal information.
We may share your information only:
- With trusted third-party service providers (e.g., booking systems, payment processors) strictly for business operations
- When required by law, regulation, or legal process
- To protect the rights, safety, or property of the Club, its members, or others
All third parties are expected to maintain confidentiality and comply with applicable privacy standards.
Cookies & tracking technologies
Our website may use cookies or similar tracking technologies to improve functionality, analyze usage, and enhance user experience.
You may disable cookies through your browser settings, though this may limit certain website features.
Your privacy rights
You have the right to:
- Request access to your personal information
- Request corrections to inaccurate or incomplete information
- Withdraw consent for certain uses of your information, subject to legal or contractual limitations
Requests may be submitted in writing to the Club.
Withdrawal of consent may impact your ability to access certain services or participate in programs.
Third-party links
Our website or communications may contain links to third-party websites.
The Club is not responsible for the privacy practices or content of external sites and encourages you to review their privacy policies separately.
Photography & video recording
The Club may take photographs and video recordings within the facility for purposes including, but not limited to, marketing, promotion, social media, website content, training, and community engagement.
By entering the facility or participating in any Club activities, you acknowledge and consent to being photographed or recorded and grant 11 Sports & Social Club the irrevocable right to use such images or recordings without compensation, unless you expressly notify the Club in writing prior to participation.
The Club will not intentionally use images in a misleading, defamatory, or inappropriate manner.
Changes to this privacy policy
11 Sports & Social Club reserves the right to update or modify this Privacy & Media Consent Policy at any time.
Changes will be effective upon posting on our website or within updated membership or waiver documentation.
Continued participation constitutes acceptance of the revised policy.