Cancellation & Transfer Policy

Cancellation of 8-week programs

8-week programs are sold as fixed-term commitments and are priced accordingly.
All cancellation requests must be submitted in writing by email or signed form. Verbal or text cancellations are not accepted.
Cancellation requests must be received no less than seven (7) days prior to the program start date to allow 11 sports & Social Club an opportunity to fill the spot.
Cancellations received more than seven (7) days prior to the program start date may be eligible for a full refund or credit.
Cancellations received within seven (7) days of the program start date, or after the program has begun, are not eligible for a refund.
In that instance, a program transfer or credit towards a future program may be requested.

After the seven (7) day cancellation deadline has passed and before the start of the second scheduled session of the originally registered 8-week program, a Member may request a one-time transfer to a different 8-week program at no additional charge, provided space is available.
Transfers are subject to availability, scheduling compatibility, and management approval.
Once a transfer is completed, the new program is considered final.
No further transfers, cancellations, refunds, or credits will be permitted.

Missed sessions due to illness, scheduling conflicts, travel, or personal circumstances do not qualify for make-up sessions, refunds, or credits.
Medical or Emergency Exception: In cases of documented medical issues or emergency travel that prevent continued participation, the Club may, at its sole discretion, offer a partial credit toward a future program.

Monthly Members may cancel with fifteen (15) days’ written notice prior to their next billing date.
No refunds or credits are provided for partial months or unused days.

All cancellations must be submitted in writing by email and must include the Member’s name, email address, and requested cancellation date.
Verbal or text cancellations are not accepted.
Members enrolled in a discounted 12-month plan may cancel with thirty (30) days’ notice prior to their next billing date.
If cancellation occurs before the end of the commitment term, the final invoice will include a reversal of all discounts previously applied.
This adjustment is calculated as the difference between the regular monthly rate and the discounted rate, multiplied by the number of months elapsed.
Members who paid for a 12-month plan upfront are locked into the membership after ten (10) days unless cancellation is due to a documented medical reason.
In medical cases, the remaining term may be transferred to a family member or friend for a fifty-dollar ($50) administrative fee.

Members may request a temporary freeze for up to thirty (30) consecutive days.
Requests must be submitted in writing at least fifteen (15) days in advance and must cover a full calendar month.
During an approved freeze, membership fees will be reduced by fifty percent (50%) and access privileges suspended.
Medical or emergency travel exceptions may be approved with a minimum of three (3) days’ notice where reasonably possible.

The Club may suspend or terminate a membership for non-payment, repeated no-shows, rule violations, misconduct, harassment, unsafe behaviour, or property damage.
Suspensions may be temporary or permanent at the Club’s discretion.
Refunds are not guaranteed following termination for cause.

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